Privacy policy

The objective of this policy is to inform interested parties about the different treatments carried out by this organization through the website and that affect their personal data in accordance with the provisions of Organic Law 3/2018, of December 5, on Protection of Personal Data and guarantee of digital rights and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.
1. IDENTIFICATION AND CONTACT DATA OF THE CONTROLLER
The SWISSWELLSHOP organization, domiciled at SUIT 4, 1280 NorthGate St, Riverside CA, SUIT 4, Riverside California 92507, United States, contact telephone number 86-13606080820and email service@swisswellshop.com 
2. PURPOSES OF THE PROCESSING OF YOUR PERSONAL DATA
➢ USERS/NAVIGATORS OF THE CONTROLLER'S WEBSITE.
We will process your personal data provided through our web forms to:
▪ Respond to requests, complaints and incidents sent through our contact channels incorporated into the website.
▪ Understand the behavior of the surfer within the website in order to detect possible computer attacks on our website.
▪ Comply with the legal obligations that are directly applicable to us and regulate our activity.
▪ To protect and exercise our rights or respond to claims of any kind.
▪ Where applicable, sending commercial communications related to the goods or services that make up our activity, and/or news or bulletins related to our sector.
▪ We manage your data to schedule the requested appointment.
▪ Manage, administer, monitor your activity on the embedded blog/forum.
▪ Management of the commercial relationship.
▪ Respond to requests, complaints and incidents sent through our contact channels incorporated into the website.
▪ Understand the behavior of the surfer within the website in order to detect possible computer attacks on our website.
▪ Where applicable, sending commercial communications related to the goods or services that make up our activity and/or news or bulletins related to our sector.
▪ To protect and exercise our rights or respond to claims of any kind.

3. LEGAL BASIS OF TREATMENT.
➢ USERS/NAVIGATORS ON THE WEBSITE OF THE CONTROLLER.
▪ In the consent that you have given us to process your data for the indicated purposes. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
▪ To comply with the legal obligations that apply to us. In this case, the interested party will not be able to refuse the processing of personal data.
▪ In our legitimate interest to protect our image, business and history by avoiding attacks on our website. In this case, the interested party will not be able to refuse the processing of personal data, although they may exercise, where appropriate, the rights recognized in section eight of this policy.
▪ In the consent that you have given us to process your data with respect to purposes unrelated to the development or execution of the existing contract. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
▪ To comply with the legal obligations that apply to us. In this case, the interested party will not be able to refuse the processing of personal data.
▪ In our legitimate interest to protect our image, business and history by avoiding attacks on our website. In this case, the interested party will not be able to refuse the processing of personal data, although they may exercise, where appropriate, the rights recognized in section eight of this policy.

4. WEBSITE TOOLS
· Chatbot
The website has a chat bot channel to communicate with customer service. In order to start the conversation we will need you to previously grant us your consent. However, you should be aware that our provider applies its own privacy policy, so we recommend that you review your settings on the service and read the privacy policy carefully. You can access it by clicking here. [link to Chat Bot Privacy Policy]

· Push notifications
Whenever we have your consent, we will send you notifications in order to inform you about the organization's activity or keep you informed about the latest news.
You can access our provider's privacy policy by clicking here. [link to push communications provider Privacy Policy]

· Google maps
We use Google Maps (API) in order to show you interactive maps directly on our website and allow you to use its functions. For these purposes, you should be aware that when you use the Google Ireland Ltd service, it will collect and store information about its use. Therefore, we recommend that you read carefully beforehand