Infringement Policy
SwissWell is committed to protecting intellectual property rights and maintaining compliance with copyright, trademark, and other applicable laws. We take allegations of infringement seriously and have established the following policy to address such concerns.
Reporting Infringement
If you believe that your intellectual property rights have been infringed upon by content or products on our website, please follow the steps below to report the issue:
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Submit a Notice of Infringement: Send a written notice to our designated email at service@swisswellshop.com with the following details:
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Your name, address, and contact information.
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A description of the intellectual property you claim has been infringed.
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The specific URL(s) or product page(s) where the allegedly infringing material is located.
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A statement that you have a good-faith belief that the use of the material in question is unauthorized by the intellectual property owner, its agent, or the law.
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A statement that the information in your notice is accurate and that you are the intellectual property owner or authorized to act on behalf of the owner.
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Your electronic or physical signature.
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Investigation Process: Upon receiving a complete infringement notice, we will:
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Review the claim and verify its validity.
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Temporarily remove or disable access to the content or product in question while the investigation is ongoing.
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Notify the alleged infringer of the claim and provide an opportunity for them to respond.
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Resolution: If the claim is found valid, the infringing content or product will be permanently removed from our website. If the claim is disputed, both parties may need to resolve the matter independently through legal channels.
Counterclaims
If you believe that your content or product was wrongly removed due to an infringement claim, you may submit a counter-notice to service@swisswellshop.com. Your counter-notice should include:
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Your name, address, and contact information.
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Identification of the material removed and its location before removal.
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A statement, under penalty of perjury, that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification.
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A statement that you consent to the jurisdiction of the courts in your country and agree to accept service of process from the complainant.
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Your electronic or physical signature.
Repeat Infringers
SwissWell reserves the right to terminate accounts or refuse service to users who repeatedly infringe on intellectual property rights.
Contact Us
For any questions or concerns regarding this policy, please contact us at service@swisswellshop.com.
Thank you for your cooperation and understanding in maintaining a fair and respectful marketplace.